Ericdress - Require you to pay for S&H even for damaged items
We ordered several items and 2 of them where defective:
- Shoes where not glued on top (See picture).
- Coat what size S while we asked for size M
They agreed for a return but we have to pay the S&H.
Such items cost $46 to return (in CA which is their address to return items in USA) which their value is $72 so no point to do it.
Many email but they seem to have hard time to understand English and to acknowledge the problem. All in all, it has been quite a bad experience with them.
I will not order again with EricDress because of their poor customer service.
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Value for money|
|Product or Service Quality|
|Discounts and Special Offers|
What I liked
- Choice and price
What I disliked
- Customer service
- Avoid paying back money
- Weird fit
- Receiving the wrong item
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