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2.2
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

The item is not as pictured: horrible craftsmanship, dirty and cheap fabric, and worst of all, terrible customer service. I attempted to buy from this store to save money on my wedding, and I should have known better than to trust a company that promises a good product only at $100 dollars.

I attempted to return the dress within 7 days as they state on their website, and when I contacted them, they refused to refund me and said they could not refund the shipping fee, material fee, and the workmanship fee.

They offered to let me keep the dress for $20 instead of providing me a refund for the $101 dollar dress if I returned it.

I had to open a paypal claim to finally get it sorted out. Do not ever buy from this store.

I didn't like: Bad quality, Refusing return.

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Anonymous
#1488726

Hi,So sorry to hear you had some problems on your order, could you please let me know your order number so that I could be able to help you? You could also email us at reviews@ericdress.com and I believe your problems would be finally resolved under my help.Have a nice day.

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