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Exchange, Refund and Cancellation Policy
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3 comments

I purchased a couple of formal dresses because they were beautiful online and the pricing was very reasonable. I ordered the sizes based on the sizing scale located on the Ericdress.com website.

After waiting several weeks the items were finally received, and it was very clear that either I received the wrong size or they sent me shrunken items. I wasn't disappointed by the quality - because of the pricing - even though I expected better (based on the pictures online). I was able to keep one of the dresses and immediately followed the online guidelines to return and exchange the second dress. On hindsight, I should have just given it to a friend and ordered another item.

After paying the additional price for another dress, and very expensive trackable return shipping fees (which could have paid for a completely new dress altogether), the returned item has been sitting in the China Customs Warehouse over 2 weeks. Customs will not release the package for delivery because they are unable to speak to a Customer Service Representative at EricDress. I've requested Customer Service phone numbers, and have been messaging EricDress through the website's messaging and email systems . .

they have only advised that I should wait and the package is still being processed.

However, the shipping company has contacted me requesting further contact information because Customs can't reach EricDress for confirmation; and Customs will "ABANDON" the package in the next few days. NEVER AGAIN will I order items that can't be returned in a reasonable manner!!!

Product or Service Mentioned: Ericdress Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $241.

Preferred solution: Let the company propose a solution.

I didn't like: Refusal to accept a return, Return process.

Company wrote 0 private or public responses to the review from Jul 20.
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Anonymous
#1524200

Hi, So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?

Thank you.

You could also email us at reviews@ericdress.com and I promise your problem could be resolved soon. Have a nice day.

Anonymous
to Anonymous #1524423

The returned item is Order No 25544356, Item No 3011386. Payment for the Exchange Item has already made in full, Item No 3036283.

Anonymous
to Gwen Davis #1524767

Hi,Our professional manager will contact you later soon, please just pay attention to your register email box and don't forget to send a reply. Thanks for your cooperation.

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