I purchased a couple of formal dresses because they were beautiful online and the pricing was very reasonable. I ordered the sizes based on the sizing scale located on the Ericdress.com website.
After waiting several weeks the items were finally received, and it was very clear that either I received the wrong size or they sent me shrunken items. I wasn't disappointed by the quality - because of the pricing - even though I expected better (based on the pictures online). I was able to keep one of the dresses and immediately followed the online guidelines to return and exchange the second dress. On hindsight, I should have just given it to a friend and ordered another item.
After paying the additional price for another dress, and very expensive trackable return shipping fees (which could have paid for a completely new dress altogether), the returned item has been sitting in the China Customs Warehouse over 2 weeks. Customs will not release the package for delivery because they are unable to speak to a Customer Service Representative at EricDress. I've requested Customer Service phone numbers, and have been messaging EricDress through the website's messaging and email systems . .
they have only advised that I should wait and the package is still being processed.
However, the shipping company has contacted me requesting further contact information because Customs can't reach EricDress for confirmation; and Customs will "ABANDON" the package in the next few days. NEVER AGAIN will I order items that can't be returned in a reasonable manner!!!
Product or Service Mentioned: Ericdress Customer Care.
Reason of review: Problem with delivery.
Monetary Loss: $241.
Preferred solution: Let the company propose a solution.
I didn't like: Refusal to accept a return, Return process.