I ordered shoes FOR MY WEDDING on October 18th and their website stated that I would have them in 3-6 business days. On October 27 I reached out wondering why the shoes weren't here and the representative told me they were "almost" ready for shipping.....I was looking for a phone number to call when I realized they are in CHINA!!!
I started "live chatting" with their TERRIBLE representatives who wanted me to pay extra shipping to "possibly" have them arrive on time. I told them I wanted my shoes delivered on time for the price I had already paid, AS PROMISED, and his reply was "I don't think so" UNBELIEVABLE!!! When I told him I needed them to be here on time for my wedding his response was "no way". I asked how long it would take to have my money back and THEY CANCELLED MY ORDER!!!!
They just do what they want and don't follow through with what they say. HORRIBLE HORRIBLE SCAMMERS!!!
Reason of review: Poor customer service.
Monetary Loss: $70.
Preferred solution: Full refund.
I didn't like: Tried to steal from me, Return policy non-existent frauds.