Product: Ericdress Customer Care Clear all filters (0 of 49 reviews match)
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Ericdress - Just bad

Goods did not arrive as described, in miserable quality and much too late. Before buying I contacted the customer service and checked if you can send it back and get the money back. This was confirmed in writing! Only now is it offered with only a part as a refund and the shipping costs (to China!!!) I have to pay, although the website says you can send it to Los Angeles. Via e-mail and live chat contact made but no clarification possible, why I now try it on this web. If this doesn't work, the next step will be my lawyer. That does not work at all and is pure rip-off!
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Ericdress Customer Care
#1512352
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Ericdress - Checking on my order

No answer to customer service
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Ericdress Customer Care
#1505581
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Ericdress - Scam !!!

I ordered a dress after a week with no updates contact by facebook page .They send me a message saying was out of stock ,ask for refund ,send emails to customers service and go straight to facebook page. They don't have a custumer service! The phone they gave to call +86 29 6850 8325 Today they sent me another to choose something else to replace it. Gonna see what's happen .definitely I gonna call business bureau , and file a complain at national league's fraud center. I'm so pissed !!.
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Location
Product
Ericdress Customer Care
#1496309
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Ericdress - Checking on my order

Wont answer phone. When they did they lied
1.0
Details
Value for money
Product
Ericdress Customer Care
#1491961
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These people got my money and told me they had no reciord of my ordering anything. I dont have money to send to strangers. It was suppose to be my wedding dress. They wont answer my emails. I actually talked to someone who lied. She told me she had emailed my order and...
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Anonymous
Anonymous

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us...

1.0
Product
Ericdress Customer Care
#1491955
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No answer from service representative
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Anonymous
Anonymous

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us...

Product
Ericdress Customer Care
#1488803
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I have not received any response from them so I don't know what to do about my money or my order
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Anonymous
Anonymous

Hi, So sorry to hear you had some problems with your order. Could you please let me know your order number so that I could be able to help you? Thank you. You could also email...

Anonymous
Anonymous

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us...

5.0
Product
Ericdress Customer Care
#1483731
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Wen. Was. My. Pink. Jack. Ship paid $75 Bank verification. Please. Call. Me. Debbie. Gutman
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Anonymous
Anonymous

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us...

Product
Ericdress Customer Care
#1464189
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The call made a little ringing sound and hung up twice.
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Anonymous
Anonymous

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us...

Product
Ericdress Customer Care
#1458993
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Sent an email on Dec 15th and no response. Would like to return the item for the correct size. Now I would like a refund. I would like to have a Return label. There is no customer number. Package is in Chinese. This is not good customer service. Roxane Minnie
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Anonymous
Anonymous

Hi, So sorry to hear you had some problems with your order. Could you please let me know your order number so that I could be able to help you? Thank you. You could also email...

Product
Ericdress Customer Care
I didn't like
  • Sizing was seriously wrong
#1429520
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