Usman Iwl

Discuss Order- Delivery duration

I am not pissed just would like to know why its taking so long the Chines festival is over the month of February is over almost anyway greatly appreciated thank you I just want to know where order is
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Reason of review:
Order processing issue
1 comment
Guest

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Lina V Ysn
map-marker Delavan, Wisconsin

Pure scam

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Updated by user Dec 22, 2018

this company is a pure scam - very low quality products, no real customer service, just assuring customers that they will take care of the problem

Original review Dec 21, 2018
I ordered three dresses from Ericdress - I found them very attractive on their web. But that's it - they are attractive on their site. The first dress arrived within a week and what a disaster it was !!!! The cheapest fabric you can imagine - sequins were falling off in front of my eyes, and the same time fabric was catching any material around pulling threads out it!
I chatted with customer service and asked how to return the dress. They provided me with a US based mailing address. Two weeks later I am still awaiting for the refund.
Two other dresses arrived three weeks after the initial order. They are nicely made, but the sizes!!!! Both of them are tight, VERY tight around my hips, lose around my waist and three times larger than I need in my bra area!!! And I am a perfect size US10 - I buy Halston Heritage and Tahari among other brands and they always are perfect fit!
Now I contacted customer service and they provided me with China address!! Now I have to sped $100 to return their awful stuff!
Yes, I should've cancel the order right after I received the first dress, but customer service warned me that by the company policy I will lose 50% to 70% of my payment!
Well, anyway, I am very frustrated and PLEASE, read this review and THINK TWICE before engaging in business with Ericdress.
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Loss:
$500
Cons:
  • Product not as described
  • Sizing system
  • Partial refund not is not stating up front
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

Hi, So sorry to hear you had some problems with your order. Our representative has emailed you to confirm your order details so that we could help you further.

Please don't forget to check it and send us a reply and we believe your problem could be resolved soon.

You could also email us at reviews@***.com for any questions. Thank you.

Anonymous
map-marker Greensboro, North Carolina

No product received

Ericdress - No product received
I ordered a coat in October and still havenโ€™t received my coat they are a ripoff
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Reason of review:
Order processing issue
1 comment
Guest

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Deshanyea W

Highly annoyed

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I ordered a jacket November 30th 2018 it is now January 24th 2019 Ive been waiting for my refund for the package I NEVER received for weeks ericdress is a scam!!!
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Reason of review:
Order processing issue
1 comment
Guest

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Mariska Hlk

Terrible, terrible

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I bought 3 dresses by mistake. I am trying to cancel the order.
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1 comment
Guest

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Mary K Mqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Trying to return a dress, no packing slip or return address

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Ericdress - Trying to return a dress, no packing slip or return address

Yes Iโ€™ve tried repeatedly to get a hold of them, phone number they provide doesnโ€™t work. I tried to return the dress the same day I got the dress.

They give you no information with their return address, itโ€™s almost as if they donโ€™t want you to have the info. The dress is awful and was missing a piece!

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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Hi, So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?

Thank you.

You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Roderick H Bqz
map-marker Fayetteville, Arkansas

Disappointed

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I am so disappointed in this website. I paid 105$ for two pair of snow boots for my wife on the 15 of December to try and have it hear before Christmas. Hear it is the 29 of December and it is still in processing. I really want a refund because I heard the quality of the items they have are super cheap. And I thought that they were good quality items that I was just getting a good deal on. I guess not. But from the look of things. I would never order from this website again. The customer service sucks. I couldnโ€™t write them to see what was the problem. Neither could I track my items. I am not happy with this.
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Reason of review:
Order processing issue
3 comments
Guest

Hi, So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?

Thank you.

You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Guest
reply icon Replying to comment of Guest-1622476

Order number is 266****. And my email is roderickharris208@***.com.

Guest
reply icon Replying to comment of Guest-1622479

Hi, So sorry to hear you had some problems with your order. Our representative has emailed you to confirm your order details so that we could help you further.

Please don't forget to check it and send us a reply and we believe your problem could be resolved soon.

You could also email us at reviews@***.com for any questions. Thank you.

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Rhonda G Nrj

Pissed Customer

I am Rhonda Love, I ordered my mans coat on 1-27-19, I have not received it. It cost $113. plus shipping, I have tried to call, can't get through, where's my coat? If I don't receive my coat at 2005 tioga pass Way, Antioch,CA. soon my Lawyer will contact your company.
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Loss:
$113
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

2 comments
Guest

Ericdress is a scam. My order back in January still shows that's is in preparing status for almost 3 months.

Guest

Hi, So sorry to hear you had some problems with your order. Our representative has emailed you to confirm your order details so that we could help you further.

Please don't forget to check it and send us a reply and we believe your problem could be resolved soon.

You could also email us at reviews@***.com for any questions. Thank you.

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Marshal Dlw
map-marker Saint Peters, Missouri

Order not received

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I never received my order!!!!!!! Iโ€™m go call my bank now itโ€™s been months!!!!!!my email is marshal _daniels@***.com
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Reason of review:
Order processing issue
4 comments
Guest

My order number is sub-order 321**** and 321**** if I donโ€™t have an answer by today Iโ€™m call my bank and get my funds back and report this Co as fraud!!!!!

Guest
reply icon Replying to comment of Guest-1626523

Hi, So sorry to hear you had some problems with your order. Our representative has emailed you to confirm your order details so that we could help you further.

Please don't forget to check it and send us a reply and we believe your problem could be resolved soon.

You could also email us at reviews@***.com for any questions. Thank you.

Guest

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Guest
reply icon Replying to comment of Guest-1626387

My order number is Sub order 321**** and 321**** a coat and a sweater it just says pending but you took my money!!! I want my stuff my order!!!!!!

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Dora M Xkh
map-marker Bakersfield, California

Do not buy from them

I ordered 2 wedding dresses never got them communication just buy e mail they ask for more money to resend them beacuse they said they were returned. They stoled my money
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Reason of review:
Order processing issue
1 comment
Guest

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Anonymous

Beware before you make a purchase

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I ordered a jacket from here for Christmas. I received the jacket. Opened it up. It didn't look like the picture but I still was going to keep it. When I tried it on, it was , 3 sizes too small. I ordered the coat bigger than what the measurements listed was supposed to be. I emailed the company for return. They never emailed me back. I got PayPal involved, they then responded and would reimburse me $11 and I keep the coat. Why would I keep a coat I can't fit and why can't I just return for a refund.? I get a email from the company to do an exchange, why I don't trust you, I might run into the same problem. I'm not satisfied at all. This is my first time writing a review like this because I think this company is not right. I will never order from this site again. Beware!!!
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Hi, So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?

Thank you.

You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Theresa E Mdy
map-marker Phoenix, Arizona

Totally Dissatisfied Customer

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I ordered a coat for my husband for Christmas. The coat came in and it was a different color than expected and the coat did not fit.

I called customer service for a return label and the guy told me hackers were trying to get into my account and he couldnโ€™t print me a return label. He then hung up on me. My husband called a few hours later and a guy said it was not the customer service for Eric Dress. My husband sent an email and they responded by saying that it would be expensive to send the coat back, so they would be willing to offer us $6.

Between the price of the coat and shipping, I paid about $65.

I have never had such a horrible experience as this. Eric Dress is a horrible company.

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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Sylena Kdw
map-marker Chicopee, Massachusetts

Checking on my order

no one picks up thd phone i want to know wen i getting my jacket
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Reason of review:
Poor customer service
1 comment
Guest

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Klorrissa

RIP OFF, WORST/CHEAP MATERIAL

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My boyfriend ordered me a coat from this company. 6 days of having it, buttons holding the fur in place fell off (2 to be exact) my zipper constantly gets stuck on the material. DONT NOT BUY FROM HERE. It is a rip off.
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Reason of review:
Bad quality
1 comment
Guest

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

Anonymous

Do not use this site!!!!

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I bought a jacket from this website back in December. It was supposed to be a 2x but was waaaaay too small. Tried contacting them via email and no reply! Never got a refund. Do not use this site!!! Scam.
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Cons:
  • Refusing return
  • Are theives
  • Sizing will not fit and with poor quality on top
Reason of review:
Poor customer service
1 comment
Guest

Hi,So sorry to hear you had some problems with your order. could you please let me know your order number so that I could be able to help you?Thank you.You could also email us at reviews@***.com and I promise your problem could be resolved soon. Have a nice day.

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