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I purchased online a dress from www.ericdress.com on March 12, 2018, Price $137.96

On March 24, 2018 I wrote my email for a request of Cancel/Refund and sent it to service@***.com because I was exhausted to wait for the shipping times.

Ericdress.Com did not cancel my order or refund my money back, they insisted to ship out a dress on April 2, 2018 without my agreement.

On April 4, 2018 a rolling package arrived to my home. I opened it and I saw a dress. I right a way followed the returns policy of Ericdress.com and immediately I sent out my email for a request of Return/Refund to service@***.com Customer Service, I also please them to provide me a return address but they donโ€™t give.

Today is Sunday, April 8, 2018 - WHY ERICDRESS.COM DID NOT FOLLOW THEIR POLICY?! WHY ERICDRESS.COM CUSTOMER SERVICE KEEP BARGAINING THE REFUND AMOUNT WITH ME?! WHY ERICDRESS.COM CUSTOMER SERVICE REFUSES TO PROVIDE ME A VALID RETURN ADDRESS EVEN THOUGH Iโ€™M THE ONE HAVE TO PAY FOR A SHIPPING FEE AND WHEN I CAN GET MY FULL REFUND BACK WITHOUT HASSLES?!

Please Help! Thanks

H.V

*Attached 2 Emails from Ericdress.Com Customer Service

Begin forwarded message:

From: ericdress

Date: April 7, 2018 at 3:56:44 PM EDT

Subject: REQUEST RETURN ORDER#246****

Reply-To: ericdress

Dear H.V

Thank you for your concern of our website. This is Lucy.

We are sorry to hear that. You can return it to us. But the only refund $55 can be given to you. As it has been spent lots of time and labor and we can not sell it to others.

Thanks for your kindly understanding and great patience!

Please let me know if you have any other question and I will reply you ASAP.

Best regards

Lucy

Customer Service Department

โ€”โ€”โ€”โ€”โ€”-

Begin forwarded message:

From: ericdress

Date: April 7, 2018 at 11:57:27 PM EDT

Subject: Return Order#246****

Reply-To: ericdress

Dear H.V

Thank you for your concern of our website. This is Lucy.

We are sorry to hear that. You can return it. But the only refund $70 can be given to you. As it has been spent lots of time and labor and we can not sell it to others. Would you like to accept that?

Thanks for your kindly understanding and great patience!

Please let me know if you have any other question and I will reply you ASAP.

Best regards

Lucy

Customer Service Department

Reason of review: Return, Exchange or Cancellation Policy.

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